Processing of personal data

It is one of the primary principles of our Company to protect the privacy of those (“Data Subjects) who visit the websites,,,, which are operated by ONTEX TÜKETİM ÜRÜNLERİ SANAYİ TİCARET ANONİM ŞİRKETİ (the “Company”). The Website Privacy and Cookie Policy (“Policy”) explains the processing of personal data of Data Subjects (1) and the effectiveness of this Policy.

This Information Disclosure Text  sets forth the terms and conditions regarding the use of personal data provided to the Company by the users/members/visitors (“Data Subject”) of the Website during the provision of services through the websites (“Website”) operated by the Company and/or its service providers, or collected by the Company during the Data Subject’s use of the Website.

The Data Subject declares that they have been informed of the processing of their personal data by means of this Information Disclosure Text and that they are aware that their personal data will be used as specified herein.

1. What Data is to be Processed?
The data processed by the Company and considered as personal data under the Law on the Protection of Personal Data are specified below under this heading, but are not limited to it. Unless otherwise specified, the term “personal data” as used in this Information Disclosure Text includes the following information:

  • Identity Information (name-surname) – When contact forms or registration forms are filled out
  • Contact Information (address, e-mail address) – When contact forms or registration forms are filled out
  • Customer Transaction Information and Marketing Information (order information and history, campaigns, surveys, likes)
  • Transaction Information (behavior and digital trace, IP)
  • Technical Characteristics (device type) and Software Information (operating system) of the Tool Used (computer, phone)
  • Location (where the Website is accessed from)

The Company may obtain information about the Data Subject’s use of the Website through the use of cookies, which are technical communication files, and IP information is collected through cookies in order to determine access to the services provided on the Website and usage habits. Depending on their type, cookies generally collect data about your browsing and usage preferences on the device you use to access the Website. This data includes the pages you access, our services and products you view, and information about your surf on the Website.
Pursuant to articles 3 and 7 of the Law on the Protection of Personal Data, data that is irrevocably made anonymous shall not be considered personal data within the meaning of the said Law, and the processing operations relating to such data shall not be subject to the provisions of this Information Disclosure Text.

  1. What are the Purposes for which the Data is Used?
    The Company processes the personal data provided by the Data Subjects in order to ensure the use of the products and services offered on the Websites, to send notifications and updates regarding the products and services to the Data Subjects, to evaluate the messages sent through the Websites, to satisfy the requests for information, to ensure the creation, processing and finalization of the complaints, to provide after-sales services, to satisfy the requests for information regarding the Company’s products and services, to send notifications and updates regarding the products and services of interest to the Data Subjects, to send information about the Company’s products and services to the contact addresses provided by the Data Subjects, to carry out commercial activities, including the provision of after-sales services, to define and implement our Company’s strategies, to ensure the legal, technical and commercial security of our Company and of the persons who have a business relationship with our Company, and to provide the Data Subjects with the necessary information in this regard and to fulfill the obligations arising from the nature of these activities.The Company also processes the said personal data in order to improve the services it provides, to provide the necessary information to the Data Subject in this context and to fulfill the obligations arising from the nature of the services it provides.The said personal information is used to contact the Data Subject or to improve the Data Subject’s experience on the Website (such as improving existing services, creating new services and providing personalized services), as part of the Company’s reporting and business development activities, as well as for various statistical evaluations, database creation and market research, without revealing the identity of the Data Subject.
  2. The Parties to whom Your Personal Data is Transferred and the Purpose of Transfer
    In accordance with the purposes of the processing of your personal data, they may be communicated to our business partners, to our Group companies, to our suppliers, to legally authorized public bodies and to private individuals, within the limits of the personal data processing conditions and purposes specified in articles 8 and 9 of the LPPD.
    Our Company may communicate the personal data of the Data Subject, as well as any new data obtained using such personal data, to third parties whose services are used by the Company, in order to achieve the purposes indicated in this Information Disclosure Text, limited to the purpose of providing said services.
    The Company discloses personal data to enhance the Data Subject’s experience (including improvement and personalization), to ensure the Data Subject’s safety, to detect fraudulent or unauthorized use, to conduct operational evaluation research, to correct errors regarding the Website and the Company’s services, and to achieve any of the purposes set forth in this Information Disclosure Text, to third parties, such as its subsidiaries and affiliates and group companies, outsourced service providers, hosting service providers, law firms, research companies, shops, partners, suppliers, shareholders of the Company and call centers, including those that send SMS messages (provided that it is in compliance with the provisions of other laws relating to permissions).

In addition, the Company may process personal data and transfer it to third parties without obtaining the consent of the Data Subject, in the case of the exceptions provided for in articles 5 and 8 of the Law on the Protection of Personal Data and/or in the applicable legislation. The most important of these circumstances are where:

  • it is mandatory to process the data for the Company’s legitimate interests, provided that the fundamental rights and freedoms of the Data Subject are not violated;
  • it is mandatory to process data for securing, exercising or protecting a right;
  • it is made public by the Data Subject;
  • it is mandatory to fulfill the legal obligations;
  • the processing of personal data is necessary when it is directly related to the conclusion or performance of a contract between the Data Subject and the Company;
  • is mandatory for the protection of the life or physical integrity of a person who is physically incapable of giving consent or whose consent is legally invalid, or of another person; and
  • it is expressly required by the law.
  1. Method of and Legal Grounds for Collection of Your Personal Data

In the context of your visit to our Website, your personal data will be collected by means of cookies, which are technical communication files, in accordance with the data processing conditions established by the Law.

As stated above, the Company uses cookies and in this context may process data and transfer it to third parties that provide analytics services, to be processed in the context of analytics services provided by third parties, and to be used only to the extent necessary for such analytics services. The aforementioned technical communication files are small text files that the Website sends to the Data Subject’s browser to be stored in its main memory. The technical communication file stores the status and preference settings about a website, making it easier to use the Internet in this way. The technical communication file is used to obtain statistical information about how many people have used websites over time, for what purpose, how many times a person visited a website and how long they stayed there, and to help dynamically generate advertisements and content from user pages specifically designed for Users, and is used for these purposes. The technical communication file is not designed to receive any other personal data from the main memory. Most browsers are initially set up to accept the technical communication file, but users can always change their browser settings to not receive the technical communication file or to receive a warning when it is sent. The Company may also associate a Data Subject’s behavior on the Website with a cookie in the browser and create remarketing lists based on metrics such as the number of pages viewed, the duration of the visit, and the number of goals achieved in order to engage in online behavioral advertising and marketing. The Data Subject may then be shown targeted advertising content on the Website or other sites in the Display Advertising Network based on the Data Subject’s areas of interest.

  1. The Data Subject’s Rights Under Article 11 of the Law on the Protection of Personal Data
    By making a request to the Company, the Data Subject is entitled to:
  • know whether or not their personal data is processed;
  • request information on the procedure, if their personal data has been processed;
  • know the purposes for which the personal data will be processed and whether or not the data will be used in accordance with those purposes;
  • obtain information about third parties to whom personal data is transferred in the country or abroad;
  • request the correction of personal data that may have been processed incompletely or inaccurately;
  • request the deletion or destruction of personal data within the framework of the conditions set forth in the applicable legislation;
  • request that the correction, deletion and destruction procedures carried out in accordance with applicable legislation are notified to the third persons to whom personal data is transferred;
  • object to the emergence of an outcome which is to the detriment of the Data Subject as a result of the analysis of the data processed, exclusively through automated systems; and
  • request compensation for any damage incurred due to unlawful processing of personal data.

When you, as a Data Subject, submit your requests regarding your rights to the Company using the methods set forth below, the Company will process the request as soon as possible and no later than thirty (30) days, depending on the nature of the request. The response will not be charged for up to ten pages. A transaction fee of 1 Turkish Lira will be charged for each page above ten pages. If the response to a request is sent in a recording media such as CD or flash memory, the fee the Company may request shall not exceed the cost of such recording media.

In accordance with paragraph 1 of Article 13 of Law No. 6698 and Communiqué No. 30356 of 10.03.2018 on the Procedures and Principles for Application to the Data Controller, you may submit your request regarding the exercise of your aforementioned rights in Turkish and in written form, or by using the registered electronic mail (REM) address, secure electronic signature, mobile signature or the e-mail address previously notified to the Company and registered in our system. The Company reserves the right to verify your identity before responding.
You must include the following in your application and attach relevant information and documentation, as appropriate:

  1. your first name, last name, and signature if you are submitting a written application;
  2. your Turkish ID number if you are a Turkish citizen, and your nationality, passport number or ID number if you are a foreigner;
  3. your home or work address for notification;
  4. your e-mail address, phone number, and fax number for notification, if you have one; and
  5. the subject of your request.

You can submit your application using the LPPD Application Form available on our Website. You can send your requests that you want to make in writing, enclosing the necessary documents, to the address of our Company, as the data controller, at Vadistanbul Bulvar, Ayazağa Mah. Azerbaycan Cad. No: 109-E, 1D Blok,Kat:6 34485, Sarıyer / Istanbul.

You can send your applications by mail to the following e-mail address [email protected].

You may send your applications that you wish to make by registered electronic mail address to our registered electronic mail address [email protected].

The information and documents required by the nature of your request must be provided to us in a complete and accurate manner. In case the required information and documents are not duly provided, disruptions might occur in the conduction in a complete and qualified manner of the investigations to be conducted by our Company regarding your request. In this case, the Company declares that it reserves its legal rights. For this reason, your application must be sent in complete and in a way to contain the information and documents required depending upon the nature of your request.

  1. Retention Period of Personal Data

The Company will store the personal data provided by the Data Subject, for the period required by the aforementioned processing purposes. In addition to this, in case of any disputes that may arise between the Company and the Data Subject, the Company may keep personal data, limited to the purpose of making the necessary defense within the context of the dispute, and for periods of limitation as set out pursuant to the relevant legislation.

  1. Data Security Measures and Obligations
    The Company undertakes to adopt the technical and administrative measures necessary to guarantee the appropriate level of security and to carry out the necessary audits, in accordance with the conditions established by the applicable legislation or expressed in this Information Disclosure Text, in order to:
  • prevent unlawful processing of personal data;
  • prevent unlawful access to personal data;
  • safeguard personal data.


The Company may not disclose to others the personal data it has obtained about the Data Subject, in breach of this Information Disclosure Text and the Law on the Protection of Personal Data, and it may not use it for purposes other than its purpose of processing. If links to other applications are provided on the Website, the Company is not responsible for the privacy practices or the content of those applications.

  1. About the Cookies Policy
    This Cookies Policy explains what cookies are and how we use them. You need to read this policy to understand what cookies are, how we use them, the types of cookies we use, i.e., the information we collect through the use of cookies, how that information is used, and how you can control your cookie preferences. For more information on how we use and store your personal data, please see our Privacy Policy. You may change or withdraw your consent in the Cookies Statement on our Website, at any time you wish.

Your consent applies to the following domains:;;;;


What is a Cookie?
Cookies are small text files used to store bits of information. Cookies are stored on your device when the Website is loaded into your browser. These cookies allow us to maintain the proper functioning of the Website, to make the Website more secure, to provide a better user experience, and to analyze how the Website is performing, what is working, and what areas need improvement.
We use Cookies to ensure that you can benefit the most from our Website and to improve your user experience. If you do not prefer the use of cookies, you may delete or disable Cookies through your browser’s settings. However, please note that this may affect your use of our Website.

How We Use Cookies?
Third-party cookies used on our websites are primarily used to show how the Website is performing, how you are interacting with our Website, to ensure the security of our services, to deliver relevant advertising to you and to provide you with a better service, and to speed up the user experience and your future interactions with our Website.
Cookies are small text files stored on your device or network server by browsers when you visit websites.
The main purposes of use of cookies on our Website are listed below:

  • to improve the services offered to you by enhancing the functionality and performance of the Website;
  • to improve the Website and provide new features through the Website, and to customize the features provided according to your preferences; and
  • to ensure legal and commercial security of the Website, you and our Company.

What kind of cookies do we use?
Like most online services, our Website uses first-party and third-party cookies for a variety of purposes. First-party cookies are mostly necessary for the proper functioning of the Website and do not collect any of your personally identifiable information.
Basic: Some cookies are essential for you to experience the full functionality of our Website. They allow us to maintain user sessions and prevent security threats. They do not collect or store personal information. For example, these cookies allow you to sign in to your account, add products to your shopping cart, and make secure payments.
Statistics: These cookies store information such as the number of visitors to the Website, the number of unique visitors, which pages of the Website were visited, and the source of the visit, etc. This data helps us analyze how well the Website is performing and what areas need improvement.
Marketing: Our Website offers advertisements. These cookies are used to customize the ads we show you in a way that is meaningful to you. These cookies also help us track the effectiveness of these advertising campaigns. The information stored in these cookies may also be used by third-party ad servers to serve ads to you on other websites in your browser.
Functional: These are cookies that support some non-essential features of our Website. These functions include embedding content such as video or sharing website content on social media platforms.
Preferences: These cookies help us remember your preferences and determine your browsing preferences, such as language preference, so that you can have a better and more efficient experience on future visits to the Website.
How Can I Control Cookie Preferences?
In addition, different browsers provide different methods for blocking and deleting cookies used by websites. You can change your browser settings to block/delete cookies.
To learn more about managing and deleting cookies, visit

Types of Cookies Used on Our Website

Cookies Remarks
Session Cookies Session cookies are temporary cookies used during the visit of our visitors to our Website and deleted after the browser is closed.

The main purpose of using such cookies is to ensure the proper functioning of the Website during your visit.

For example, they ensure that you can fill out online forms consisting of more than one page. Persistent Cookies are those types of cookies used for the purpose of increasing the functionality of the Website and providing our visitors with a quicker and better service. These types of cookies are used to remember your preferences and are stored on your device through browsers.

Persistent Cookies Some types of Persistent Cookies may be used to provide you with special suggestions, taking into account the particulars such as your purpose of using the Website.

Thanks to persistent cookies, in case you re-visit the Website with the same device, whether or not there is a cookie on your device created by our Website is checked, and if there is any, it is understood that you have previously visited the Website and the content to be offered to you is determined accordingly, and thus, a better service is provided to you.

Technical Cookies Technical cookies ensure the functioning of the Website and identify the non-functional pages and areas of the Website.
Authentication Cookies In case visitors log in to the Website by using their password, these cookies identify that the visitor is a user on each page he visited, and prevent him from having to enter his password on each page.
Flash Cookies These are those types of cookies used to enable the video or audio content on the Website.
Customization Cookies These are those cookies used to remember the preferences of users also when they visit different pages of a different website. For example, remembering the language preference that you have selected.
Analytical Cookies Analytical cookies are those that ensure the identification of the number of visitors to the website and the pages visited on the website, as well as the production of such analytical results as website visit times and website page offset activities.

Can the Use of Cookies be Prevented by Data Subjects?

You have the opportunity to customize your preferences in relation to the cookies by modifying your browser settings.

 Adobe Analytics
 Google Adwords
 Google Analytics
 Google Chrome
 Internet Explorer
 Mozilla Firefox

 Effectiveness of the Website Privacy Policy

The Website Privacy Policy is dated 15.04.2019. The Company amended the provisions of this Information Disclosure Text on 01.02.2023. In case of a renewal of the entire Policy or its specific articles, the Policy’s date of effectiveness shall be updated.

The Policy is published on all websites of the Company and made available to the data subjects upon their request.

Detailed information on the processing of your personal data can be found in the Company’s Information Disclosure Text on the Protection of Personal Data, which has been published on all the Company’s Internet addresses.





Mersis (Central Registration System) No.: 0091001062500015




Address: Vadistanbul Bulvar, Ayazağa Mah. Azerbaycan Cad. No: 109-E, 1D Blok,Kat:6 34485, Sarıyer / Istanbul


Telephone: +90 212 411 09 00


Registered Email Address: [email protected]